Privacy Policy

At Spinago Casino, we are committed to protecting the privacy and security of our New Zealand players. This Privacy Policy explains how Spinago collects, uses, stores, and protects your personal information when you access our online casino services. By using Spinago NZ platform, you consent to the data practices described in this policy.

This policy applies to all users of Spinago Casino, including visitors to our website, registered players, and anyone who interacts with our services. We comply with the New Zealand Privacy Act 2020 and international data protection standards to ensure your information remains secure.

Information We Collect

Personal Information

When you register an account with Spinago online casino, we collect the following personal information:

Full name and date of birth
Email address and phone number
Physical address in New Zealand
Government-issued identification documents (for verification purposes)
Payment information and transaction history
Username and password for Spinago casino login
Communication preferences and marketing consent

Automatically Collected Information

When you access Spinago NZ platform, we automatically collect certain technical information:

IP address and geographic location
Device type, operating system, and browser information
Pages visited and time spent on our website
Referring website and search terms used
Cookies and similar tracking technologies
Game play history and betting patterns
Session duration and frequency of visits

Financial Information

To process deposits and withdrawals at Spinago Casino, we collect:

Payment card details (securely encrypted)
Bank account information
E-wallet account details
Transaction amounts and dates
Payment method preferences

How We Use Your Information

Spinago Casino uses your personal information for the following purposes:

Account Management

Creating and maintaining your Spinago casino login credentials
Verifying your identity and age (18+ requirement in New Zealand)
Processing your registration and account updates
Providing customer support and responding to inquiries
Managing your gaming preferences and settings

Transaction Processing

Processing deposits, withdrawals, and refunds
Maintaining accurate financial records
Preventing fraud and unauthorized transactions
Complying with anti-money laundering regulations
Calculating winnings and bonuses

Service Improvement

Analyzing usage patterns to enhance user experience
Developing new features and games for Spinago online casino
Personalizing content and game recommendations
Conducting market research and customer surveys
Testing and optimizing website performance

Communication

Sending important account notifications and updates
Providing promotional offers and bonuses (with consent)
Delivering newsletters and gaming tips
Responding to customer service requests
Sending security alerts and policy changes

Legal Compliance

Meeting regulatory requirements in New Zealand
Preventing underage gambling and fraud
Cooperating with law enforcement when required
Resolving disputes and legal claims
Implementing responsible gaming measures

Data Sharing and Disclosure

Spinago NZ takes your privacy seriously and only shares your information in specific circumstances:

Service Providers

We share information with trusted third-party service providers who assist in operating Spinago Casino:

Payment processors for secure transactions
Identity verification services
Cloud hosting and data storage providers
Customer support platforms
Marketing and analytics tools
Game software developers and providers

Legal Obligations

We may disclose your information when required by law:

In response to court orders or legal processes
To comply with New Zealand gambling regulations
To prevent fraud or illegal activities
To protect the rights and safety of Spinago Casino and its users
In connection with regulatory investigations

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

With Your Consent

We may share your information with third parties when you provide explicit consent, such as participating in promotional campaigns or sharing achievements on social media.

Data Security Measures

Spinago online casino employs industry-leading security measures to protect your personal information:

Technical Safeguards

256-bit SSL encryption for all data transmissions
Secure socket layer technology for Spinago casino login
Firewall protection and intrusion detection systems
Regular security audits and vulnerability assessments
Multi-factor authentication for sensitive operations
Encrypted database storage

Operational Safeguards

Restricted access to personal data on a need-to-know basis
Employee training on data protection and privacy
Confidentiality agreements with all staff and contractors
Regular backup procedures and disaster recovery plans
Secure disposal of outdated information

Payment Security

PCI DSS compliant payment processing
Tokenization of payment card information
Fraud detection and prevention systems
Secure payment gateways for all transactions
Regular monitoring of financial activities

Cookies and Tracking Technologies

Spinago Casino uses cookies and similar technologies to enhance your experience on our platform:

Types of Cookies We Use

Essential Cookies: Required for basic website functionality and Spinago casino login
Performance Cookies: Help us analyze website usage and improve performance
Functional Cookies: Remember your preferences and personalize your experience
Marketing Cookies: Track your visits to deliver relevant advertisements

Managing Cookies

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to use some features of Spinago NZ platform. Most browsers allow you to:

View and delete existing cookies
Block third-party cookies
Block all cookies (may impact functionality)
Clear cookies when closing your browser

Your Privacy Rights

Under New Zealand privacy laws, you have the following rights regarding your personal information at Spinago online casino:

Access and Portability

Request a copy of your personal data held by Spinago Casino
Receive your data in a structured, commonly used format
Transfer your data to another service provider

Correction and Updates

Update your personal information through your account settings
Request correction of inaccurate or incomplete data
Modify your communication preferences

Deletion and Restriction

Request deletion of your account and associated data
Object to processing of your personal information
Restrict how we use your data in certain circumstances

Withdrawal of Consent

Unsubscribe from marketing communications at any time
Withdraw consent for data processing (where applicable)
Opt out of personalized advertising

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided at the end of this policy. We will respond to your request within 20 working days as required by New Zealand law.

Data Retention

Spinago NZ retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Active Accounts

While your account remains active, we retain all associated personal information to provide continuous service and maintain your gaming history.

Closed Accounts

After account closure, we retain certain information for:

7 years for financial records (as required by New Zealand law)
5 years for identity verification documents
3 years for communication records
Indefinitely for legal disputes or regulatory requirements

Anonymized Data

We may retain anonymized or aggregated data indefinitely for statistical analysis and service improvement purposes. This data cannot be used to identify individual users.

International Data Transfers

Spinago Casino may transfer your personal information to servers located outside New Zealand for processing and storage. When we do so:

We ensure adequate protection through contractual agreements
We comply with New Zealand Privacy Act 2020 requirements
We use secure transfer mechanisms and encryption
We limit access to authorized personnel only
We conduct regular compliance audits

Countries where data may be processed include jurisdictions with equivalent data protection standards and those with adequate safeguards in place.

Children's Privacy

Spinago online casino is strictly an adult service. We do not knowingly collect or maintain information from persons under 18 years of age in New Zealand. If we discover that a minor has provided personal information:

We will immediately delete the account and all associated data
We will return any deposited funds
We will block future access from the same device or location
We will investigate how the underage registration occurred

Parents or guardians who believe their child has accessed Spinago Casino should contact us immediately using the details provided below.

Third-Party Links

Spinago NZ platform may contain links to third-party websites, including payment processors, game providers, and affiliate partners. This Privacy Policy applies only to information collected by Spinago Casino. We are not responsible for the privacy practices of external websites.

We encourage you to review the privacy policies of any third-party sites you visit. Spinago Casino does not control and cannot be held responsible for the data practices of external websites linked from our platform.

Changes to This Privacy Policy

Spinago Casino reserves the right to update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes:

We will update the "Last Updated" date at the top of this policy
We will notify you via email or prominent notice on our website
We will provide 30 days' notice for significant changes
Continued use of Spinago online casino after changes constitutes acceptance

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Significant changes will require your explicit consent before implementation.

Complaints and Disputes

If you believe Spinago Casino has breached your privacy rights or mishandled your personal information, you have the right to lodge a complaint:

Internal Complaint Process

Contact our Data Protection Officer using the details below
Provide details of your complaint and supporting evidence
We will acknowledge your complaint within 5 business days
We will investigate and respond within 20 working days
If not satisfied, you may escalate to external authorities

External Authorities

You may also lodge a complaint with:

Office of the Privacy Commissioner (New Zealand): Oversees compliance with the Privacy Act 2020
Department of Internal Affairs: Regulates gambling activities in New Zealand
Independent Gambling Authority: For gambling-related disputes