Responsible Gaming at Spinago Casino

Last Updated: January 2026

1. Our Commitment to Responsible Gaming

Spinago Casino is dedicated to ensuring that gaming remains a safe and enjoyable activity. We have implemented comprehensive measures to protect our players and promote responsible gambling behavior across our platform. Our commitment includes:

• Providing tools and resources to help players maintain control over their gambling activities
• Ensuring all players at Spinago NZ have access to self-assessment tools and limit-setting features
• Training our customer support team to recognize and respond to signs of problem gambling
• Partnering with recognized gambling support organizations in New Zealand
• Implementing strict age verification procedures to prevent underage gambling
• Providing clear information about the risks associated with gambling
• Promoting responsible marketing practices that do not target vulnerable individuals

2. Self-Assessment Tools

Recognizing potential gambling problems early is crucial. Spinago online casino provides self-assessment tools to help you evaluate your gambling behavior. We encourage all players to regularly assess their gaming habits by considering the following questions:

2.1 Warning Signs of Problem Gambling

Ask yourself these questions honestly:

• Do you spend more time or money gambling than you can afford?
• Have you lied to family or friends about your gambling activities?
• Do you feel the need to gamble with increasing amounts of money to achieve the same excitement?
• Have you tried to stop or reduce your gambling but found yourself unable to do so?
• Do you gamble to escape from problems or relieve feelings of anxiety or depression?
• Have you borrowed money or sold possessions to finance your gambling?
• Has gambling negatively affected your work, relationships, or education?
• Do you feel restless or irritable when trying to cut down on gambling?
• Have you jeopardized important relationships or opportunities because of gambling?
• Do you chase your losses by continuing to gamble after losing money?

2.2 Healthy Gambling Guidelines

To maintain healthy gambling habits when using Spinago Casino, we recommend following these guidelines:

• Set a budget before you start playing and stick to it
• Treat gambling as entertainment, not a way to make money
• Take regular breaks during gaming sessions
• Never chase your losses
• Don't gamble when under the influence of alcohol or drugs
• Don't gamble when feeling depressed, stressed, or upset
• Balance gambling with other activities and hobbies
• Keep track of the time and money you spend gambling

3. Setting Limits

Spinago Casino provides comprehensive limit-setting tools to help you maintain control over your gambling activities. These features are available to all registered players through their Spinago casino login and can be adjusted at any time.

3.1 Deposit Limits

You can set limits on the amount of money you deposit into your Spinago account over specific time periods:

• Daily Deposit Limit: Maximum amount you can deposit in a 24-hour period
• Weekly Deposit Limit: Maximum amount you can deposit over seven consecutive days
• Monthly Deposit Limit: Maximum amount you can deposit over thirty consecutive days

To set or modify your deposit limits, log in to your Spinago online casino account and navigate to the "Responsible Gaming" section in your account settings. Please note that while deposit limits can be reduced immediately, requests to increase limits will be subject to a 24-hour cooling-off period.

3.2 Loss Limits

Loss limits help you control the maximum amount you can lose over a specific time period. These limits are calculated based on your net losses (deposits minus withdrawals) and are available for:

• Daily loss limits
• Weekly loss limits
• Monthly loss limits

3.3 Wager Limits

You can restrict the total amount you wager at Spinago NZ during a specified period, regardless of wins or losses. This helps control the overall volume of your gambling activity.

3.4 Session Time Limits

Set maximum time limits for individual gaming sessions. Spinago Casino will notify you when your session time limit is approaching and automatically log you out when the limit is reached. You can configure:

• Session duration limits (e.g., 1 hour, 2 hours, 4 hours)
• Daily total gaming time limits
• Reminder notifications at regular intervals

3.5 Reality Checks

Enable reality check notifications to receive periodic pop-up reminders showing how long you've been playing and your current session statistics. These reminders help you stay aware of your gambling activity and make informed decisions about continuing or stopping play.

4. Self-Exclusion Options

If you feel that you need to take a break from gambling, Spinago Casino offers several self-exclusion options to help you maintain control.

4.1 Temporary Self-Exclusion (Cool-Off Period)

You can temporarily suspend your Spinago account for the following periods:

• 24 hours
• 7 days
• 30 days
• 90 days

During the cool-off period, you will not be able to access your Spinago casino login, deposit funds, or participate in any gaming activities. You will also not receive any promotional communications from us. At the end of the cool-off period, your account will be automatically reactivated unless you request an extension or permanent self-exclusion.

4.2 Permanent Self-Exclusion

For players who require a longer-term solution, Spinago offers permanent self-exclusion. This option will close your account indefinitely. To request permanent self-exclusion:

1. Contact our customer support team via email at support@spinagocasinonz.com or through live chat
2. Clearly state your intention to permanently self-exclude
3. Confirm your identity through our verification process
4. Your account will be closed within 24 hours of verification

Once permanently self-excluded, you will not be able to reopen your Spinago account or create new accounts using the same personal details. Any remaining account balance will be returned to you after deducting any applicable withdrawal fees.

4.3 National Self-Exclusion Programs

In addition to our internal self-exclusion tools, we support and recognize national self-exclusion programs available in New Zealand. If you have self-excluded through a national program, please inform us so we can ensure your exclusion is honored across our platform.

5. Underage Gambling Prevention

Spinago Casino has a zero-tolerance policy regarding underage gambling. It is illegal for anyone under the age of 18 to gamble in New Zealand, and we take this responsibility seriously.

5.1 Age Verification Procedures

All players must verify their age before making their first deposit at Spinago online casino. Our verification process includes:

• Mandatory submission of government-issued identification documents
• Cross-referencing with official databases where available
• Manual review by our compliance team for all new accounts
• Additional verification checks for suspicious accounts

5.2 Parental Controls

We encourage parents and guardians to take an active role in preventing underage access to online gambling sites. We recommend:

• Installing parental control software on devices used by minors
• Monitoring internet usage and maintaining open communication about online activities
• Keeping account login credentials secure and never sharing them with minors
• Using filtering software to block access to gambling websites

6. Support and Resources

If you or someone you know is experiencing gambling-related problems, help is available. Spinago Casino works with leading organizations in New Zealand that provide free and confidential support services.

6.2 International Resources

For players traveling or residing temporarily outside New Zealand, the following international organizations provide support:

• GamCare (UK): gamcare.org.uk
• Gambling Therapy (International): gamblingtherapy.org
• BeGambleAware (UK): begambleaware.org
• National Council on Problem Gambling (USA): ncpgambling.org

7. Staff Training and Awareness

All Spinago Casino staff members undergo regular training on responsible gaming practices. Our customer support team is trained to:

• Recognize signs of problem gambling behavior
• Provide information about responsible gaming tools and resources
• Handle self-exclusion requests promptly and professionally
• Refer players to appropriate support services when necessary
• Maintain confidentiality and treat all players with respect and dignity

8. Responsible Marketing

Spinago Casino is committed to responsible marketing practices. We ensure that all our promotional materials and communications:

• Do not target minors or vulnerable individuals
• Do not present gambling as a solution to financial problems
• Do not suggest that gambling can enhance personal or professional success
• Include information about responsible gaming resources
• Comply with all New Zealand advertising regulations and industry standards
• Provide clear terms and conditions for all bonuses and promotions

Players who have self-excluded or set marketing preferences will not receive promotional communications during their exclusion period.

9. Financial Safety and Security

Protecting your financial information is a key component of our responsible gaming commitment. Spinago NZ implements:

• Advanced encryption technology to protect all financial transactions
• Secure payment processing through trusted New Zealand banking partners
• Transparent withdrawal policies with no hidden fees
• Regular security audits and compliance reviews
• Anti-money laundering procedures to prevent financial crime

10. Account Monitoring and Intervention

Spinago Casino employs sophisticated monitoring systems to identify potentially harmful gambling patterns. When concerning behavior is detected, we may:

• Proactively contact you to discuss your gambling activity
• Suggest implementing or adjusting responsible gaming tools
• Provide information about support resources
• Temporarily suspend your account if we believe you are at immediate risk
• Request additional verification or assessment before processing large transactions

11. Feedback and Continuous Improvement

We are committed to continuously improving our responsible gaming practices. We welcome feedback from our players, industry partners, and support organizations. If you have suggestions for how we can better support responsible gambling at Spinago Casino, please contact our Responsible Gaming team at responsiblegaming@spinagocasinonz.com.

12. Contact Information

For any questions or concerns regarding responsible gaming at Spinago Casino, you can reach us through the following channels:

This Responsible Gaming policy is part of our commitment to player protection and complies with New Zealand gambling regulations. We reserve the right to update this policy as needed to reflect changes in legislation, industry best practices, or our internal procedures. All updates will be posted on this page with a revised "Last Updated" date.