Terms and Conditions

Last Updated: January 1, 2026

Welcome to Spinago Casino. These Terms and Conditions ("Terms") govern your use of the Spinago online casino platform and services available at spinago.com and related domains ("Platform"). By accessing or using Spinago NZ services, you agree to be bound by these Terms. Please read them carefully before creating an account or placing any wagers.

1. Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means your personal Spinago casino login account used to access our services
• "Player" or "You" means any individual who registers and uses the Spinago Platform
• "We", "Us", "Our" refers to Spinago Casino and its operators
• "Games" means all casino games, slots, table games, and live dealer games available on the Platform
• "Bonus" means any promotional offer, free spins, or bonus funds provided by Spinago
• "Deposit" means funds transferred by you to your Spinago Casino account
• "Withdrawal" means the transfer of funds from your account to your designated payment method

2. Eligibility and Account Registration

2.1 Age Requirements

You must be at least 18 years of age or the legal age of majority in your jurisdiction (whichever is higher) to register an account and use Spinago online casino services. We reserve the right to request proof of age at any time. Players who provide false information regarding their age will have their accounts terminated and any winnings forfeited.

2.2 Jurisdiction Restrictions

Spinago Casino is licensed to operate in New Zealand and other jurisdictions where online gambling is legally permitted. It is your responsibility to ensure that your use of our services complies with local laws. We do not accept players from jurisdictions where online gambling is prohibited.

2.3 Account Registration

When creating your Spinago casino login account, you must:

• Provide accurate, current, and complete information
• Maintain only one account per person, household, and IP address
• Keep your login credentials confidential and secure
• Notify us immediately of any unauthorized access to your account
• Not allow any third party to use your account

2.4 Account Verification

Spinago NZ reserves the right to request identity verification documents at any time, including but not limited to:

• Government-issued photo identification (passport, driver's license)
• Proof of address (utility bill, bank statement)
• Payment method verification (credit card images, bank statements)
• Source of funds documentation

Failure to provide requested documents within 30 days may result in account suspension and withdrawal restrictions.

3. Deposits and Payments

3.1 Making Deposits

Spinago Casino accepts deposits through various payment methods displayed in the cashier section. All deposits are subject to:

• Minimum and maximum deposit limits as specified per payment method
• Payment processing times that may vary by provider
• Currency conversion fees if applicable
• Third-party payment processor fees where applicable

3.2 Deposit Limits

You may set deposit limits on your account to control your spending. Spinago supports daily, weekly, and monthly deposit limits. Any increase to limits will be subject to a 24-hour cooling-off period.

3.3 Responsible Gaming Obligations

You must ensure that all deposits originate from legitimate sources and belong to you. Spinago Casino prohibits money laundering and will report suspicious transactions to relevant authorities.

4. Withdrawals

4.1 Withdrawal Processing

Withdrawal requests from your Spinago online casino account are processed subject to:

• Successful completion of account verification requirements
• Minimum withdrawal amounts as specified per payment method
• Processing times ranging from 24 hours to 5 business days depending on the method
• Wagering requirements being met for bonus funds

4.2 Withdrawal Restrictions

Spinago Casino reserves the right to:

• Request additional verification before processing large withdrawals
• Process withdrawals to the same payment method used for deposits where possible
• Apply withdrawal limits as specified in our payment terms
• Delay or decline withdrawals if fraud or Terms violations are suspected

4.3 Unclaimed Winnings

Winnings not withdrawn within 180 days of becoming available may be subject to forfeiture. We will make reasonable attempts to contact you before forfeiting unclaimed funds.

5. Bonuses and Promotions

5.1 Bonus Terms

All bonuses offered by Spinago Casino are subject to specific terms and conditions including:

• Wagering requirements (typically 25x to 50x the bonus amount)
• Game contribution percentages toward wagering requirements
• Maximum bet limits while bonus is active (usually NZD 5-10 per spin)
• Time limits for completing wagering requirements
• Maximum withdrawal limits from bonus winnings

5.2 Bonus Eligibility

Only one bonus may be active per account at any time. Bonuses are intended for recreational players and may not be used for professional advantage play. Spinago NZ reserves the right to:

• Exclude certain players from promotional offers
• Modify or cancel bonuses at any time
• Void bonuses and related winnings if Terms are violated

5.3 Bonus Abuse

Spinago Casino strictly prohibits bonus abuse, including but not limited to:

• Creating multiple accounts to claim bonuses
• Using betting strategies solely to clear wagering requirements
• Irregular betting patterns designed to manipulate bonus terms
• Colluding with other players to maximize bonus value

Detected bonus abuse will result in immediate account closure and forfeiture of all funds.

6. Game Rules and Conduct

6.1 Game Integrity

All games at Spinago online casino use certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes. Game results cannot be manipulated by Spinago or any player. The RTP (Return to Player) percentages are displayed for each game.

6.2 Prohibited Activities

Players are strictly prohibited from:

• Using software or automated systems to play games
• Exploiting software bugs or errors for advantage
• Colluding with other players in multiplayer games
• Reverse engineering or tampering with game software
• Using VPNs or proxies to mask location
• Engaging in fraudulent or illegal activities

6.3 Game Malfunctions

In the event of a game malfunction, all affected bets and payouts are void. Spinago Casino will refund affected stakes to player accounts. We are not liable for losses resulting from technical failures beyond our control.

7. Responsible Gaming

7.1 Player Protection Tools

Spinago Casino is committed to responsible gaming. We provide the following tools accessible through your Spinago casino login:

• Deposit limits (daily, weekly, monthly)
• Loss limits to control spending
• Session time reminders and limits
• Reality checks displaying time and spending
• Self-assessment questionnaires
• Temporary cooling-off periods (24 hours to 6 weeks)
• Permanent self-exclusion options

7.2 Self-Exclusion

Players experiencing gambling problems can request self-exclusion from Spinago NZ for a minimum period of 6 months. During self-exclusion:

• Account access will be blocked
• No promotional materials will be sent
• Attempts to open new accounts will be prevented
• Funds in the account can be withdrawn after verification

7.3 Support Resources

If you need help with gambling problems, please contact:

• Gambling Helpline New Zealand: gamblinghelpline.co.nz
• Problem Gambling Foundation of New Zealand: www.pgf.nz
• Gamblers Anonymous: www.gamblersanonymous.org.nz

8. Privacy and Data Protection

8.1 Data Collection

Spinago Casino collects and processes personal data in accordance with our Privacy Policy. By using our services, you consent to data collection necessary for:

• Account management and verification
• Payment processing and fraud prevention
• Compliance with legal and regulatory requirements
• Customer support and communication
• Marketing communications (with your consent)

8.2 Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and regular security audits to protect your personal and financial information.

8.3 Third-Party Sharing

Spinago online casino may share your data with:

• Payment processors for transaction processing
• Regulatory authorities as required by law
• Third-party service providers supporting our operations
• Law enforcement agencies when legally obligated

9. Intellectual Property

9.1 Ownership

All content on the Spinago Platform, including logos, graphics, software, games, and text, is owned by or licensed to Spinago Casino and protected by copyright, trademark, and intellectual property laws.

9.2 Limited License

You are granted a non-exclusive, non-transferable license to access and use the Spinago NZ platform for personal, non-commercial entertainment purposes only. You may not:

• Copy, modify, or distribute platform content
• Reverse engineer or decompile software
• Remove copyright or proprietary notices
• Use content for commercial purposes without written permission

10. Limitation of Liability

10.1 Service Availability

While Spinago Casino strives to maintain continuous service, we do not guarantee uninterrupted access to the Platform. We are not liable for:

• Scheduled or emergency maintenance downtime
• Technical failures or internet connectivity issues
• Third-party service provider failures
• Force majeure events beyond our control

10.2 Maximum Liability

To the maximum extent permitted by law, Spinago Casino's total liability for any claims arising from your use of our services is limited to the amount deposited into your account during the 12 months preceding the claim.

10.3 Disclaimer of Warranties

The Spinago online casino platform is provided "as is" without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

11. Dispute Resolution

11.1 Complaints Procedure

If you have a complaint regarding Spinago Casino services:

1. Contact our customer support team via email or live chat
2. Provide detailed information about your complaint
3. We will acknowledge receipt within 24 hours
4. We aim to resolve complaints within 7 business days
5. If unresolved, you may escalate to our management team

11.2 Alternative Dispute Resolution

If a complaint cannot be resolved through our internal procedures, you may refer the matter to our independent dispute resolution service. Details are available upon request through customer support.

11.3 Governing Law

These Terms are governed by the laws of New Zealand. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of New Zealand courts.

12. Account Closure and Termination

12.1 Voluntary Closure

You may close your Spinago casino login account at any time by contacting customer support. Upon closure:

• All pending bets will be settled
• Account balance will be returned to you after verification
• Bonus funds and unredeemed loyalty points will be forfeited
• You must wait 30 days before opening a new account

12.2 Termination by Spinago

Spinago NZ reserves the right to suspend or terminate accounts at our discretion if:

• Terms and Conditions have been violated
• Fraudulent or illegal activity is detected
• False information was provided during registration
• Account has been inactive for more than 12 months
• You are found to be self-excluded or underage

12.3 Inactive Accounts

Accounts with no login activity for 12 consecutive months are considered dormant. Dormant accounts may be subject to monthly administration fees of NZD 10 until the account balance reaches zero or activity resumes.

13. Anti-Money Laundering

13.1 AML Compliance

Spinago Casino complies with New Zealand anti-money laundering regulations. We implement strict measures to prevent money laundering, including:

• Customer due diligence and identity verification
• Transaction monitoring for suspicious activity
• Record keeping of financial transactions
• Reporting obligations to financial intelligence units

13.2 Suspicious Activity

We reserve the right to investigate unusual betting patterns, rapid deposit/withdrawal cycles, or other activities that may indicate money laundering. Accounts may be frozen pending investigation, and we may report suspicious activities to authorities without notifying the player.

14. General Provisions

14.1 Amendments

Spinago Casino reserves the right to modify these Terms at any time. Material changes will be communicated via email or platform notification. Continued use of our services after changes constitutes acceptance of the revised Terms.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14.3 Assignment

You may not transfer or assign your rights or obligations under these Terms. Spinago online casino may assign or transfer these Terms to any affiliated entity without your consent.

14.4 Entire Agreement

These Terms, together with our Privacy Policy and any game-specific rules, constitute the entire agreement between you and Spinago Casino regarding use of our services.

14.5 Language

These Terms are originally drafted in English. Translations may be provided for convenience, but the English version shall prevail in case of any discrepancies.

15. Contact Information

For questions regarding these Terms and Conditions, please contact:

• Email: support@spinagocasinonz.com
• Live Chat: Available 24/7 through your Spinago casino login
• Customer Support Hours: 24 hours a day, 7 days a week